How to Report Spam Calls and Messages in India Using Chakshu and TRAI DND 3.0

When an unwanted call or message looks like a scam, reporting it can create a record that helps identify repeated activity. India’s Sanchar Saathi portal and the TRAI DND 3.0 app provide two routes for submitting complaints. The first is suited to suspicious communications such as fake KYC requests, job offers and impersonation; the app also lets users report unwanted SMS messages and calls from their phones.

Before starting, save the details of the contact. A sender’s number or ID, the date and time, and the message itself can help you describe what happened. Your mobile number may also be needed for OTP verification. Keeping those details together makes it easier to complete a report without having to search through old messages or call history midway through the process.

Report suspicious messages through Chakshu

Chakshu is a reporting facility on the Sanchar Saathi portal for communications that may involve fraud. The examples given include fraudulent KYC messages, false job offers and impersonation. If a message or call fits one of those patterns, the portal provides an online form for sending in the details.

Start by opening the Sanchar Saathi website and finding Citizen-Centric Services, then select Chakshu. Read the listed types of suspicious communication so you can decide whether your case fits. Choose Continue for Reporting to open the complaint flow.

The form asks for details that include your name and mobile number. After entering them, complete the OTP check, review the information and submit the complaint. Having the sender details and a copy of the SMS ready can help you describe the incident clearly. The submitted information can then be used for investigation purposes.

For a suspicious call, note the number and when it arrived, along with a short explanation of what the caller said or claimed. For a message, keep the original text available so you can refer to its wording. That context helps distinguish a routine promotional contact from one that appears to be impersonating a service or making a fraudulent offer.

Use TRAI DND 3.0 to report a call or SMS

The TRAI DND 3.0 app offers a phone based option for reporting unwanted communications. It is available through the Google Play Store and Apple App Store. After installing it, grant the requested permissions for calls and messages so the app can access the items you want to report.

To report an unwanted SMS, open Report UCC, select the message and tap Report. For a spam call, choose the number from your recent call history and submit the complaint. The app provides a complaint reference number after submission; keep it in case you need to refer back to the report.

The app’s use of recent messages and call history can make reporting more direct, since you can select the communication instead of retyping its details. Check that you have chosen the right message or number before submitting. If you’re using the portal instead, collect the same identifying details first so the description is as clear as possible.

Why a report can help

Reporting a single unwanted contact won’t necessarily stop every similar call or message. But reports can help surface recurring patterns, including repeated attempts that use similar claims or suspicious links. That information can support efforts to identify repeat senders and limit fraudulent communications.

Suspicious links deserve particular care. A message that asks for personal information, uses a false identity or directs you to an unfamiliar site may be attempting to steal information. Keep a copy of the message for your report, and avoid opening links you don’t trust. The reporting tools give users a way to pass along details without treating the contact as harmless simply because it arrived by text or phone.

The useful choice depends on the contact. Chakshu is aimed at suspicious or potentially fraudulent communications, while TRAI DND 3.0 provides a straightforward way to submit unwanted calls and SMS messages from a smartphone. In either case, the sender’s details, timing and message content are the most practical information to have ready.

For frequent spam, reporting each relevant contact takes a little effort, but it leaves a record that can help reveal repeated activity. Save the complaint reference when the app provides one, and keep the original message or call details until you’ve finished filing.

Also See: How to Remove Your Personal Information From Google Search: Step-by-Step Guide